• Latest
  • Trending
Ofcom Survey

The Ofcom Survey On The Broadband Connection Of TalkTalk And Other Such Firms

03/05/2019
Quick Ways to Get Followers on Instagram

Quick Ways to Get Followers on Instagram

27/05/2022

Start-up prep: Understanding the common pitfalls

10/05/2022
The standard 60/40 investment portfolio is dead: deVere CEO

The standard 60/40 investment portfolio is dead: deVere CEO

14/04/2022
Five of the Best Private Chefs & Catering Companies in Chamonix

Five of the Best Private Chefs & Catering Companies in Chamonix

03/03/2022
How fashion course help in fashion styling

How fashion course help in fashion styling

22/02/2022
Premier League matchday parking is almost double the cost of matchday parking in the Championship, new research reveals

Premier League matchday parking is almost double the cost of matchday parking in the Championship, new research reveals

08/02/2022
Why You Need an Updated Skincare Routine in the Winter

Why You Need an Updated Skincare Routine in the Winter

26/11/2021
Masham in Harrogate is the biker capital of the UK, new research reveals

Masham in Harrogate is the biker capital of the UK, new research reveals

17/11/2021
The British Brands Defined By Their Animal Association

The British Brands Defined By Their Animal Association

11/11/2021
5 Iconic Celeb-Inspired Shoe Trends We Can’t Resist

5 Iconic Celeb-Inspired Shoe Trends We Can’t Resist

10/11/2021
Top Reasons to Eat Superfoods

Top Reasons to Eat Superfoods

08/11/2021
A well-timed SMS will still be King of the Marketing Castle this Black Friday event

A well-timed SMS will still be King of the Marketing Castle this Black Friday event

08/11/2021
  • Authors
  • Write for us
  • Contact
Saturday, May 28, 2022
PostRadar
  • News
  • Business
    • Employment
    • Recruitment
    • Industrial
    • Marketing
  • Finance
    • Personal Finance
  • Property
    • Property Market
  • Lifestyle
    • Food & Drink
    • Healthcare
    • Consumer Advice
    • Fashion
    • Books
  • Travel
    • Tourism
  • Write for us
No Result
View All Result
  • News
  • Business
    • Employment
    • Recruitment
    • Industrial
    • Marketing
  • Finance
    • Personal Finance
  • Property
    • Property Market
  • Lifestyle
    • Food & Drink
    • Healthcare
    • Consumer Advice
    • Fashion
    • Books
  • Travel
    • Tourism
  • Write for us
No Result
View All Result
PostRadar
No Result
View All Result
Home Business

The Ofcom Survey On The Broadband Connection Of TalkTalk And Other Such Firms

Dan by Dan
03/05/2019
in Business, Utilities
10
5
SHARES
20
VIEWS
Share on FacebookShare on Twitter

There are a number of issues that people face with internet and broadband. The internet is now very important for people for entertainment and work. Hence, when people have issues with it, they tend to complain immediately and also they need to be treated properly. When they call to register a complain, they must not be made to wait for a long time. This can make them feel unimportant and dissatisfied about the services of the internet company. The Ofcom polls have come to a conclusion that the customers of the TalkTalk, a pay television, internet and mobile network company, has failed to make their customers happy with the outcome of the complains made by the customer.

It had been providing customers with remarkable services but then now, the company has not been giving the customers the right solution. The Ofcom survey shows that the TalkTalk has now come to the bottom of the table. Most costumers seem to be complaining about the unreliable connectivity. The next most common complaint is the speed of the internet. The customers say they are not getting the promised speed. This has made a lot of customers angry and frustrated.

Another problem is the waiting time for the customer who calls the customer care to file a complaint. The Plusnet has a waiting time of nearly six minutes and 47 seconds and the TalkTalk has about 33 seconds. The average waiting time to register a complaint is 1 minute and 37 seconds. The Ofcom also concluded that there has been a sharp rise in complaints from customers and that Plusnet’s share in it is more than double in the last three months of 2018.

TalkTalk and the complains:

“The TalkTalk cannot really hide from this anymore. Their customer service is not up to the mark. They need to learn and manage the complaints properly and without any problem. They need to find better ways to handle customer complains.”, says the director of market intelligence, Ofcom.

The latest talk from the firm is that the number of complaints about broadband has now come down. Most of our customers are now satisfied with the way they react to the complaints. They also say that though there are some results are still disappointing, there are many customers who are actually supporting and staying with the company. Firms and broadband companies are now working on enhancing their services. TalkTalk has now closed the call centres in India. They have now provided online tools and other applications to resolve the issues that the customers get. They are also working on new WiFi routers that help in strengthening the reliability.

Now, all broadband companies have started working on improving their services properly. Customer satisfaction has now become a priority for most of the broadband companies. The Ofcom survey has helped them find their place in the market and hence they are all working hard to become better. The companies will keep improving and enhancing their services.

Tags: Ofcom Survey
Share2Tweet1Share1

Related Posts

Start-up prep: Understanding the common pitfalls

10/05/2022
19
5 Important Reasons Why Your Business Address Matters

5 Important Reasons Why Your Business Address Matters

04/10/2021
26
6 things to know about engineering recruitment agencies

6 things to know about engineering recruitment agencies

03/09/2021
22
9 Tips For Becoming An HR Consultant

9 Tips For Becoming An HR Consultant

19/08/2021
34
Agency or Freelancer – Which is Suitable to run your Digital Marketing?

Agency or Freelancer – Which is Suitable to run your Digital Marketing?

29/07/2021
28
BetterCommerce delivers a powerful Subscription engine for retailers

BetterCommerce delivers a powerful Subscription engine for retailers

08/07/2021
22
No Result
View All Result

Looking for writing opportunities

Get in touch to find out more.

Start Writing

Latest News

  • Trending
  • Comments
  • Latest
TalkTalk

TalkTalk: How To Make Customer Services Listen To Your Complaint?

07/05/2019
Pensioners

Pensioners: 2019 First Quarter Performance Revealed

03/05/2019
American stock market

How the American stock market is being affected by the current presidential run of Donald Trump

10/05/2019
“Margaret Beaufort of Bourne, Collyweston, Maxey and Deeping: The Tudor Dynasty” by Margaret Wainwright is published

“Margaret Beaufort of Bourne, Collyweston, Maxey and Deeping: The Tudor Dynasty” by Margaret Wainwright is published

23/12/2020
DB Transfer Inflows

DB Transfer Inflows At BJ Bell Half Over 12 Months

Hertz Deposit

£500 Hertz Deposit that somehow went “Undetected”

Fuel Efficient Petrol Cars

The Most Fuel-Efficient Petrol Cars You Can Buy

New Tax Reforms

Buy To Let Business Took A Hit In London With The New Tax Reforms

Quick Ways to Get Followers on Instagram

Quick Ways to Get Followers on Instagram

27/05/2022

Start-up prep: Understanding the common pitfalls

10/05/2022
The standard 60/40 investment portfolio is dead: deVere CEO

The standard 60/40 investment portfolio is dead: deVere CEO

14/04/2022
Five of the Best Private Chefs & Catering Companies in Chamonix

Five of the Best Private Chefs & Catering Companies in Chamonix

03/03/2022

Quick Links

  • Home
  • Authors
  • Contact
  • Write for us
  • Sitemap

Browse By Topic

  • News
  • Business
  • Finance
  • Lifestyle
  • Entertainment
  • Politics
  • Property

Recent News

News

Quick Ways to Get Followers on Instagram

27/05/2022
8
Business

Start-up prep: Understanding the common pitfalls

10/05/2022
19

© 2019 PostRadar

No Result
View All Result
  • Write for us
  • Get in touch
  • Home
  • Topics
  • Business
  • Education
  • Energy
  • Entertainment
  • Finance
  • Legal
  • Lifestyle
  • Politics
  • Property
  • Science & Technology
  • Transport
  • Travel

© 2019 PostRadar.

Login to your account below

Forgotten Password?

Fill the forms bellow to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.