The worst telecoms provider for service has been accredited to TalkTalk for not Listening to the complaints of their customers. Not only the concerned authority but also other firms have started getting complaint letters regarding TalkTalk’s irresponsible behavior. The grievances of the benefactors have begun spreading the frustration caused by their want to be heard.
Some ways to approach to be heard are given below:
How to complain directly?
There has separate cells been organized to gather the grievances of the customers concerning different categories.
In respect to Television, landline services and broadband services, it is allotted to 03451720088 and for services regarding to mobile phones is 03451720044.
Another alternative that is available to contact is the live session of TalkTalk called the ‘live online chat function’.
There is also email facility for the customers to get oneself communicated with the firm about the grievances, which is concerns@talktalkplc.com. 24 hours service is allotted, thereby assurance of getting replied within 72 hours at maximum.
Similarly, if not able to do any of the above mentioned opportunities, the company has established a postal service to receive complaints from their customers, which constitutes the address being – TalkTalk (TTR), PO Box 675, Salford, M5 ONL. A definite response from the company heard within the span of 10 days from the receipt.
If by any chance, not heard and rectified by any of the contacted services, one can directly give a complaint to the CEO of the firm describing all the difficulties you have taken and the result you have faced. The address to whom you should write is – Head of Complaints – CEO’s Office, TalkTalk (CEO), PO Box 672, Salford, M5 ONG.
What all information need to be there in the content of the complaint?
The content of the complaint must include the following information for the company to revert back;
In terms of a formal letter of complaint such that of an email or postal letter, it must have –
- Your name
- Your TalkTalk telephonic number
- Problem
- The date when it has occurred
- Name and details if you have approached any customer service centre and a copy of the description.
How to complaint through social media?
In a technology based global society, where everything is getting updated and spread on the spot of any event, it is advisable to find a solution to your issues, not heard by the company through the help of social media. Once a bad image or problem being taken up by the mass with the aid of wide spread platform of social media, the company will get cautioned, threatened and thereby react to the problem immediately. There are accounts of the company in various fields such as twitter, BizCare and telegraph. The accounts to get contacted or to tag into your post are @TalkTalk or @TalkTalkBizCare-copy or @MoneyTelegraph via Twitter. There is also a Facebook page for the firm.
Alternative dispute resolution service
At the end after a span of eight weeks of your complaint if not resolved, the alternative way to get rid of the problem is to get communicated yourself with CISAS, an Ofcom approved problem solving centre. It is a problem solving centre free of cost without any bias towards their customers. This centre would enable all the possible outcome in favour of the right side.
To contact CISAS –
Call- 02075203827,
Email- cisas@cedr.com
Postal address- CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y IEU.
